Exchanges & Returns

Our simple approach to returns, exchanges and refunds.

Eligibility

If your order arrives damaged, incorrect, or is faulty, reach out within 7 days of delivery and we will make it right with a replacement or refund.

Email meow@getsmylo.com with your order number and a photo of the issue. Our team will confirm next steps within 2 business days.

Approved refunds are credited to your original payment method. Please allow 5 to 7 business days for the amount to reflect after approval.